There’s nothing worse than encountering BT YouView box problems when you’re already comfortable in bed or on your couch while watching your favourite show or movie. It’s annoying, frustrating, and quite frankly, definitely a mood-killer!
Fortunately, whether you’re dealing with signal loss, missing channels, distorted or pixelated picture, spotty audio, a faulty remote control or recording problems, BT Youview box troubleshooting is not as difficult as you’d think.
So, if you’re looking to fix the issue on your Youview box yourself, you’ve come to the right place! Read on to find out just exactly what you can do to get back to your programmes as soon as possible!
The Most Common BT Youview Box Issues And How To Fix Them
Before you go and contact customer BT’s customer support, it is best for you to try and address your BT box issues yourself. Here are some of the most common BT Youview Box issues and how you can fix them:
Poor TV Signals
“Your TV signal is weak or lost.”
If this message appears on your screen, try to figure out if the issue is isolated in one channel, or it’s affecting everything. If it is isolated to one channel, then it could be weak signal transmission from their end. However, If it’s the latter, then you may be experiencing intermittent aerial connection.
If this is the case, you may want to check out the positioning of your TV aerial or the quality of your aerial installation. A few adjustments to your aerial may just fix this issue.
You may also want to try checking the signal quality in your BT box’s settings menu. If your set top box is receiving signals that are too strong, it is also likely for it to overload the Youview BT box, hence causing poor TV signals. If you think this is the problem, try reducing the signal level to 85 or 90%. You may also use a TV Signal attenuator to address this issue.
Missing channels on your BT TV box could also be a result of poor TV reception. If this is the case, perform the same troubleshooting steps above.
Audio or Video Issues
If you are experiencing pixelated or broken up pictures and delayed or missing audio, restart your TV system. Your set top box and TV probably just need a quick reset to start working properly again.
However, if restarting your device does not work, then you could be having network issues.
If you are having network or broadband connection issues, make sure the issue isn’t from the service provider’s end or check if your phone line is working. If neither of these is the root of the issue, restart your BT Hub.
Many network problems are often fixed by simply restarting the connection, so there is a likely chance that you will be able to resolve your broadband issues this way. After restarting, check if the lights on your hub are powered on.
BT Box Is Not Working At All
If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. If this does not do the trick, then your device may be due for a software update.
To check for a software update, follow the steps below:
- Press the YouView button, select settings.
- Go to the Information & Reset sub-menu.
- Select Software Information.
- Click Update Software.
If this does not work, you may have to do a full factory reset. However, when you reset your BT box, you may lose your existing recordings. To prevent this from happening, try resetting your device on maintenance mode.
No Blinking Lights
If there are no lights on your BT Youview box or box connectors, it is either not working, or not receiving enough power.
Check if the power is switched on and if everything is securely connected. If you find that neither is the issue, you may have to replace your connectors and powerline adapters.
Stuck On Maintenance Mode
When you try to start the box and see that it is stuck on the red light or on maintenance mode, immediately try restarting the box. If this does not work, press the arrow button on the box to enter maintenance mode. Follow the prompt and check if the indicator light is blue.
If this does not work, you may have to do a hard reset.
Recording issues are normally caused by poor broadband connection or poor Freeview signal. To make sure you successfully record a programme or channel, you have to ensure that the channel you want to record can be viewed properly.
Make sure that your BT Youview Box stays on during the whole duration of your recording. Turning it off will also prevent you from recording anything.
Lastly, check the list of your scheduled recordings on your My TV menu. Any overlaps will cause problems for your recordings.
Remote Control Is Not Working
Now, this one is quite simple. In most cases, all you need to get your remote control working again is a fresh set of batteries.
Also, check for the connection between your remote and the TV box. If the light on your remote control is blinking, but the TV box is not responding, you may have to reboot your TV Box. However, if this is not the case, you may want to reset, or worse replace your remote control.
What Happens When None Of The Troubleshooting Methods Work?
If none of the troubleshooting methods above work, you may have to replace altogether your BT YouView box. If you think your box is still salvageable but are not entirely sure on how to fix the issue, ask an aerial TV professional from your neighbourhood or from companies like AerialForce to assess your BT box and TV aerial, and address these issues themselves.
Save yourself the frustration and stress that comes with being to address any issues that cut into your TV viewing and leisure time! Keep these troubleshooting methods handy to make sure you’re ready the next time you experience any of these issues!