Troubleshooting Freesat Box Issues |
An image of a hand pointing a remote at a TV

Here’s Why Your Freesat Box Might Not Be Working

May-2023 / 3 min read

Reading Time: 3 minutes

Are you experiencing issues with your Freesat box? If so, you’re not alone. 

Freesat signal problems are common and leave you frustrated and wondering what’s wrong.

In this blog post, we will explore some of the most common reasons your Freesat box might not be working and how AerialForce, the experts in Freesat installations and repairs, can help you get it back up and running in no time.

Weak or No Satellite Signal

One of the primary reasons for Freesat signal problems is a weak or non-existent satellite signal.

The cause of this problem could be due to trees and the variations they undergo throughout the different seasons, obstructions from new buildings that impede satellite signal, poor weather conditions, misaligned or damaged satellite dishes, faulty cabling and connections or issues with the cabling connecting your dish to your Freesat box.

If you’re experiencing this problem, AerialForce can help you by inspecting your satellite dish, adjusting its alignment, and checking the cables for damage or wear.

Software Issues

Sometimes, software glitches and outdated firmware can cause problems with your Freesat box. To resolve this, try updating the software on your box by following the manufacturer’s instructions.

If you’re still having issues, AerialForce can provide support for updating your Freesat box software and troubleshooting any technical problems.

Faulty LNB

The LNB (Low Noise Block) is the component on your satellite dish responsible for receiving the satellite signals and converting them into a format your Freesat box can use.

If your LNB is faulty, it can cause issues with your Freesat signal. AerialForce can diagnose and replace a faulty LNB to restore your signal and get your Freesat box working again.

Hard Drive Issues

Freesat boxes with recording capabilities rely on internal hard drives to store your favourite shows and movies. However, hard drive issues can arise, potentially causing problems with your Freesat box’s performance. 

A full, damaged, or corrupted hard drive can result in freezing, pixelation, or even the loss of recorded content. AerialForce can help you determine if your hard drive is the culprit and offer solutions for resolving the issue, such as upgrading to a larger-capacity hard drive.

If you’re considering a CCTV installation, don’t hesitate to contact us for a free quote. Our team of experts will discuss your requirements and explore the best options for your needs.

Power Supply Problems

A faulty power supply can cause your Freesat box to fail. If your box doesn’t power on at all or powers off unexpectedly, it may be due to an issue with the power supply.

AerialForce can diagnose and replace a faulty power supply to get your Freesat box working again.


Overheating can lead to numerous issues with electronic devices, including your Freesat box. Ensure your box has proper ventilation and isn’t placed near heat sources or inside an enclosed cabinet. 

AerialForce can suggest ways to improve ventilation or recommend a more suitable location for your Freesat box to prevent further issues.

Faulty HDMI or SCART Cables

Damaged or faulty HDMI or SCART cables can cause signal issues or prevent you from viewing channels on your Freesat box. These cables are responsible for transmitting audio and video signals from your Freesat box to your TV, and any damage or defect can severely impact your viewing experience.

Some common symptoms of damaged or faulty HDMI or SCART cables include:

No signal

If your TV displays a “no signal” message when connected to your Freesat box, a damaged cable could be the cause.

Intermittent signal

A faulty cable may result in a signal that cuts in and out, causing disruptions in your viewing experience.

Audio or video issues

Damaged cables can cause poor audio quality, distorted video, or a complete lack of audio or video.

Flickering or pixelated screen

If your screen flickers or displays pixelation, it might be due to a faulty cable.

Incompatible TV

Some older TVs may not be compatible with the latest Freesat boxes and can cause issues when trying to view channels or use other features. This incompatibility can stem from outdated hardware, software, or connection standards that don’t support the advanced functionality of modern Freesat boxes.

There are many potential reasons why your Freesat box may not be working. 

Interested in replacing your Freesat dish? AerialForce is your best bet, ensuring you can enjoy your favourite television programs without interruption. If you’re experiencing Freesat signal problems, don’t hesitate to contact AerialForce for a quote.

Contact us today to book your appointment, or call us on 0330 162 7094.

Before You Go...

Sign up to our newsletter and enter our prize draw for a chance to win a home security CCTV system up to the value of £500!