Imagine this. You made sure to have all your chores finished just in time for your favourite TV programme. You make it to the living room with a bowl of chips, sit down on the couch, and turn on the television. To your horror, your Sky box shows the words: “Sky No signal.” In only a few moments, your show will have started, and your Sky box won’t be available to record the video. What do you do? While you may try contacting Sky for an engineer, we know from experience that they might not be able to visit you until a few days later. You need your signal fixed immediately.
There’s good news waiting for you: you don’t have to tear your hair out because there’s no sky signal. And the even better news is that you can troubleshoot your Sky box without having to wait for a technician.
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Diagnose the Problem
There are a lot of reasons as to why your Sky box has no signal on tv. If the weather is bad in your area or if you hear the wind howling outside, this will definitely reduce the quality of your sound and image. We recommend waiting out the storm until testing your system’s satellite signal again. If weather conditions are favourable, try changing the channel and see if your Sky box still doesn’t have a satellite signal. Should the other channels work fine, you can wait a few minutes before going back to the previous channel; but if things still aren’t looking great, then your network coverage might have a problem.
Check your service status. You can also send them a message if you have their contact details. If there happens to be a network outage in your area, we recommend waiting that out, as well. If there are no such reports of Sky being unable to provide satellite signal, reboot your Sky box and check if any of the cables are loose. These are the basic techniques that generally save a lot of time and solve the majority of signal problems with Sky.
Resetting your Sky Box
Click the ‘Standby’ button on your remote. If your model has PVR or recording capability, you will need to wait for the hard drive to stop spinning for a short while. Once it ends, you may switch off your Sky box, your TV, and other devices that are connected to it. You will also need to switch off your mains and disconnect your Sky box.
Take note: When inspecting it, make sure not to take the small plug out of the power socket at the back of the device. When the power is on, take care not to touch the plug as this can cause damage to the internal circuits, and an internal fuse may fry up.
Look for the HDMI and SCART cables attached at the Skybox’s rear. All of these should be firmly attached to both the television and the Skybox. After tightening connections, wait for five minutes before switching everything back on. This allows the capacitors inside the satellite receiver to completely discharge and cool down. There will be times that your satellite receiver freezes and an excellent way to break this is to do a complete reboot. After turning it back on, you might notice that the Sky logo will flash across the screen. This is the start of the initialisation process. Make sure to wait for a few minutes before trying to change the channel to prevent the Sky box from being overloaded with commands.
Correcting your TV Source
If the words ‘No Signal’ are coming from your television screen and not your Sky box, check the cables once again. This could mean that your Sky box is working correctly, but your cables are not configured properly. If this is the case, double-check if your Sky box is on, with the green light showing. Then go to your handset and press ‘TV’ and then ‘Help’. If the handset is not configured to your TV, you will have to your television’s handset instead. Look for the words source, input, or AV. Depending on the manufacturer, this should lead you to the input settings for your Sky box. Keep rotating through the input options until you find Sky TV. This will hopefully restore your television’s audio and video.
Making sure your subscription is active
If your subscription-based TV services are not working, but terrestrial-free-to-air services are, you will need to check your subscription. Go to your Sky box and check the viewing card inserted in it and the viewing card paired with it.
Your viewing experience relies on a lot of devices. While it may seem daunting at first, doing these basic troubleshooting techniques will save you some money. However, when the time comes that you will need professional help, be sure to contact us and we’ll be there to assist.